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Home > Return Policy

Return Policy
RETURN POLICY
 
All products sold by ONLINESPACARE.COM come complete with the original manufacturers warranties.  Electrical parts that have been installed are returnable for warranty repair or replacment only.
 
Special orders, hot tub covers, some electrical parts and certain items are not returnable.  Other items have re-stocking fees.  Please contact us before you buy if you have any questions about returning the products you are buying.
 
To return something, please e-mail to receive a return authorization number.  Please include your phone number and we will explain how and where to ship it back to.  It is very important you e-mail us before shipping items back or additional fees will apply. 
 
We will credit your credit card the instant we receive your package back.  Original shipping charges will not be refunded and re-stocking fees may apply.
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Proper Levels
for Balanced Water:

pH 7.2 - 7.8
Alkalinity 80 - 120 ppm
Calcium Hardness 
150 - 400 ppm
Sanitizer 3 - 5 ppm

Be sure to check your spa water regularly.
Ensure sanitizer levels are within the proper range of 3-5 ppm prior to each use.
If you use your spa more than three times per week your testing and water care should be performed more frequently.
Your filter cycles should be run at a minimum of 6 to 8 hours per day.
To ensure optimum water quality and to keep the water easy to balance be sure to drain your spa at least every three months or more often if the spa is used more frequently.
If you have a bromine generator your water should be drained between 8 and 12 months depending on  usage.  Be sure to always keep your pH balanced and your calcium hardness within proper range to avoid costly corrosive damage.